ITIL (the IT Infrastructure Library) is a framework used to aid IT Service Management and has its origins dating back to the late 1980's. Starting as a guide for UK government, the ITIL Framework has developed into what is now considered the industry best practice; a worldwide de facto standard. The goal of ITIL is to identify the processes that need to be in-place to provide a quality, optimal level of service, with added value to the IT customer, at a justifiable cost covering Hardware, Software, Processes, Documentation and People. All that said, adopting ITIL does not require a completely new set of procedures, processes or toolsets. Rather it provides a framework in which to place existing practices in an holistic, structured context. By emphasizing the relationships between the processes, any lack of communication and cooperation between various IT functions can be eliminated or minimized; enhancing the overall service delivery.

Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organisation's Total Cost of Ownership by as much as 48%.

Shearing Associates has a proven methodology that can be utilised to help clients review their organisation from the perspective of an ITIL based approach and identify areas that would benefit from remedial actions; improving cost structures, increasing asset utilisation, expanding revenue opportunities and enhancing the customer value and experience. All vital elements for developing long term shareholder value.